JUCY Rentals
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Jucy does not check roadworthiness of vehicles before sending them out.
Jucy does not appear to have any pride in the vehicles it hires out. On our recent trip to South Island of New Zealand we were provided with a car that had obviously been in an accident, had completed over 413000km and was unroadworthy and was well and truly ready to be retired. To start no charging ports were in our car which is something the previous Jucy camper vans we’ve hired have had and was also noted by staff at Christchurch the vehicle was missing. We were given an old vehicle that does not have the same features as the newer camper vans yet are paying the same price which does not make sense. But the main concern we noticed 4 days into our trip after something got caught in the tyres that both rear tyres had not only worn through the tread but was wearing through the steel belts. This is extremely dangerous especially in wet weather on the windy roads in New Zealand. This is something you would assume would be checked prior to a vehicle being hired out and you would assume a vehicle is roadworthy and safe to be driving. There was multiple other issues with our vehicle such as the rear bumper no longer having support and flapping in the wind, doors not opening and closing properly and trim panels falling off the back door when you closed it. We sought assistance to attempt to get a replacement vehicle as we were extremely dissatisfied with our car being unroadworthy and the other issues that were occurring on what is supposed to be a relaxing and pleasant holiday. The Jucy call centre staff were not empathetic and asked if we had fixed the problem ourselves. They were extremely difficult to deal with and asked us to take it to a local mechanic to get it fixed (eating into our honeymoon and adventuring time). When we expressed there was multiple concerns and would like a replacement vehicle they said this was very unlikely to occur. We decided to go past a Jucy branch when passing though Queenstown to see if they could assist. The staff at the branch were a lot more empathetic but again there was hesitancy in terms of giving us a replacement vehicle. Eventually after multiple calls and is going directly to the branch we got a replacement. The replacement vehicle had limited issues and would have made our honeymoon a lot more pleasant if we had been given a vehicle like this from the start. The one issue the second vehicle had was the second battery was on its way out and our fridge would not last 24 hours even after a 3 hour drive to charge it (leading to a loss of food before we realised what had happened). We have previously hired 2x jucy camper vans on our previous trip to New Zealand (North and South islands) in 2019 and one was a great car and the other also had multiple issues with door handles not opening doors, doors not closing properly and second battery not working. At this stage we assumed we had just drawn the short straw and been unlucky so gave Jucy another go but unfortunately we’ve now had 3 out of 4 cars with issues. We are extremely disappointed with Jucy and in future will be using other camper van hiring companies. We would recommend others to do the same.