Jo-Ann Stores
View company profile →
Avoid JOANN - careless packing and cancelled items
Placed a large order on December 12 and all items were said to be in stock. They shipped part of my order, which arrived damaged on December 18 because they shipped the items in a flimsy plastic bag with NO protection. Very careless way to ship expensive watercolor paper, and no protection at all, so one pad was very damaged for which I received a refund after spending nearly an hour on hold to reach their customer service. The second part of my order arrived on the 20th; this time in a box, but again, no packing material, but items were okay. The third shipment arrived on the 24th; yet again with NO packing material; just thrown in a huge box, so the expensive watercolor pads were bent and damaged from bouncing around in shipping. They also cancelled half of that part of my order due to "inventory issues." They are happy to take your money when you place the order, then cancel your items when they can't fulfill the order. Even taking the holidays into consideration, they have real issues with order processing and packing orders correctly to avoid shipping damage. Very frustrating experience dealing with this company. The one positive thing I can say is that the refunds were processed promptly, but a complete waste of time and extremely poor customer service. I will never buy from them again. There are much better companies out there that sell art supplies; JOANN isn't one of them.