Hilton Car Supermarket
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Please avoid this car dealer and NOT a provisionalss
To begin with, I am disappointed with the experience I’ve had at this dealership. On my first visit, I had to wait for a salesperson who did not arrive at the scheduled time, forcing me to work with a different salesperson. I eventually purchased the car on October 19, 2024. Initially, everything seemed to go smoothly; however, the car price and warranty quoted over the phone by the salesperson, Brad, were later found to be incorrect, despite his confirmation of all prices. The sale was finalized by another salesperson, Zaiyaan, who assured me that the warranty documents would be sent via email within 48 hours. However, I was neither provided nor given a thorough explanation of the warranty in full details (This is the dark side form the dealer), nor did I receive the warranty documents within the promised timeframe. On October 22, I contacted Hilton Car Supermarket, where a customer service representative informed me that I would receive the documents by the end of the day. However, as of October 24, 2024, I have yet to receive any documents from either Hilton Car Supermarket or the warranty department. I have made multiple attempts to email and called the warranty team at 01132711180, but with no success. My emails have gone unanswered, and my calls have not been returned. Continuing my efforts to resolve this issue, I called the after-sales team on October 26, 2024, at 9:10 AM, and spoke with a representative named Max. He informed me that the warranty was managed by an external company and said it would take between 7 to 10 days. He asked me to wait. On October 28, 2024, at 10:30 AM, a member of the Hilton Car Supermarket after-sales team called to inform me that the warranty documents would be ready by the end of the day. However, as of October 29, 2024, I still have not received them. Finally, on October 30, 2024, I received an email from a warranty company called Warranties 2000, which included a certificate for my warranty coverage: a 36-month Flexi Gold plan with a claim limit of £750 per claim. I do not believe this claim amount is sufficient for my car. It is evident that the Hilton Car Supermarket sales team is at fault, as they failed to provide a full and thorough explanation of the warranty details at the time of sale, leaving me feeling misled as a customer. So, now I have no choice but to rely on luck. Ironically, they asked me to leave positive feedback. I replied that I would do so once everything was resolved, which, unfortunately, has not been the case. It seems Hilton Car Supermarket is only concerned with completing the transaction; once they had my payment, the quality of service declined significantly. The after-sales service has been really poor, showing little regard for customer satisfaction. The feedback from the Hilton customer care team appears to be more about maintaining appearances than genuinely helping customers. For any customers considering a purchase from this company, I urge you to think twice before proceeding. My experience has led me to believe that they do not prioritize customer satisfaction and that their practices can be misleading. They ONLY AFTER MONEY.