Routes Car Rental
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Beware of unexplained/hidden fees
Update: I sent an email to their"customer service" no accountability was taken - blamed me and when I booked. Again terrible hidden fees. BE AWARE We rented a vehicle for two weeks in Orlando. After renting vehicles all over North America and Europe we are pretty experienced with the process Check in was easy, but questionable. We had two proof of insurance from both my credit card and from CAA/AAA which we confirmed with both ahead of time it was sufficient. The lady at the desk said it wasn't and there would be a charge (I signed for it so that is what it is). Then she asked for the deposit which I ensured was just that which was confirmed. I added a second driver no problem, as we were walking away she mentioned that all tolls are included and we never thought anymore of it. The two weeks with their rental there were no issues. However on return home I noticed my deposit was not being refunded. After inquiring with Routes they confirmed that there was a $181 USD charge for the sunpass and the extra unsure was over $250 USD as well. This is after my rental was fully prepaid on Expedia. In total I was charged an extra $1000 CAD which they have no stopped responding. Also there was a fee of $65.00 USD for a pre loc surcharge even though it was a 15 minute shuttle ride to and from - not including wait times. They did not send an email confirming a return of the car and I had to ask multiple times for my invoice. What we thought was a great two weeks with a new to us rental company turned sour and we will not use Routes again.