Courier Exchange
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I was really happy and proud to be part…
I was really happy and proud to be part of Courier Exchange, right up until somebody raised a complaint against me because the tracking said I'd taken a diversion on my route to delivering an item. The diversion was 54 miles and according to the tracking I'd covered that distance in 9 minutes! The tracking also said I was traveling at 344mph! I raised this with CX as a tracking error, I also called CX on numerous occasions and was promised every time they would call me back, needless to say I never received a single call back and CX upheld the complaint made against me! Apparently according to CX, it is more likely that I was driving at 344mph than their tracking being wrong!? It is clear that no investigation was made in to this complaint and CX just decided to favour the higher subscription fee paying shipper! The lack of support and representation I've received has totally soured my experience with the courier exchange and if support and representation is something you think is important I would avoid CX as they don't care about you once they've got your money! Needless to say I won't be renewing my subscription.