Celebrity Cruises
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appalling customer service
Where to start - Celebrity used to offer premium cruising and fantastic customer service. post pandemic they have simply fallen off a cliff. they used to be our favourite cruise line but now are a shadow of what they were. customer service onshore is sadly a joke. we have now had 4 cruises cancelled - accept that Covid played a big part but on each occassion they have failed to reinstate cruise credits such that we go through a very stressful process of getting them reinstated - each time in the Celebrity merry go round they lose some of the value of the credits. you cannot talk to anyone who can make sense of it all and 5 calls / 3 e-mails over a 6 month period have been ignored -I don't know how the CEO sleeps at night - avoid at all costs and pick another cruise line who might treat you as a valued customer