My Cruises
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Flights booking component of this cruise package to Iceland terrible
This review is not focusing on Norwegian Cruise Line, which I found to be good ( apart from the tedious entertainment part) . It focuses on the flights booking part of the package which I bought from My Cruises.. which I understand to be a division of Ignite Travel Group. Flight from Oslo to Tromso ( 3rd flight in this package) had FAR too short stopover time. My Cruises changed my flight from from 1630 to 1500, without asking me if that's ok! My partner stayed on the later flight. On arrival in Oslo, with incoming flight delayed 20 mins...NOT unexpected these days, we had to pass through Passport Control ( a slow process at Oslo), collect our bags some distance away and rush to SAS gate. Unsurprisingly, those of us booked on the earlier flight, missed it!! There were no seats available on the later flight. SAS were useless, staff uncaring.. and thus our options were to sleep in the airport and catch next SAS flight the following day ( after more than 20 hrs from Melbourne trip.. NOT appealing), find an hotel in Oslo for night or, buy another airline ticket ( Norwegian Airways) , enabling us to join our cruise group in Tromso. Most of us opted for the latter.. my cost was $ $379. On later contacting My Cruises ( Ignite Travel Group), I was informed that this short stopover time in Oslo was sufficient. Ridiculous.. in view of having to process through Passport Control. In fact, 2 planes came in at same time.. slowing matters further. Booking agency is expected to plan for such contingencies. The response from My Cruises/Ignite Group that I received stated " Should any out of pocket expenses been incurred from this reaccomodation, these will need to be claimed through your travel insurance policy." My Insurance policy does not cover Missed flights!! My Cruises/ Ignite Group deny any responsibility.. a very poor performance. I certainly would recommend against using this company.. you too could be victim of a changed itinerary without your permission and the high risk of missing a flight. Then, no responsibility taken or apology given. . Very poor indeed. Your reply to me via Trust Pilot was totally unhelpful. Clearly my Review was dismissed by you... how was it that my partner and many others stayed on the original flight from Oslo to Tromso, yet I, and several others, were bumped to the early flight. ( without this being discussed with me. Moreover, as I already stated, my Insurance does not cover missed flights. Please do not treat this matter in such a dismissive manner. I am happy to provide my MYC number.. how can I do that on a private communication?