GP

Sep 28, 2021

Semi-automated booking, fees, notes, and home issues

TurnKey's registration process left me unsure if I had booked a place to stay because of the semi-automated process. After receiving the confirmation email, I was prompted to finalize the booking. Clicking through to the landing page didn't work, leaving me with a need to call support to confirm and finalize the booking. The rep was able to sort out the issue relatively quickly after figuring out what caused the online booking to not work properly. Hopefully this issue that took place in June has since been resolved. The location and space was wonderful, albeit not what I would expect for the fee paid. Walking in the front door, the first thing I saw was a stained drape. The rod that supported this drape also fell on my girlfriend when she pushed the curtain to the side. Before leaving, I tightened the screw, so this shouldn't affect anyone in the future. The grill didn't work, two burners wouldn't turn on and the high setting was 'low', and a door was very difficult to close, it needed to be lifted up from outside to be able to close. Regarding the fees, I understand that there is a need to be more diligent during an ongoing pandemic and appreciate this effort, and taxes are determined by localities. The fees for this booking totaled just under 40% of the total cost. Considering that, notes, that felt passive aggressive, were posted throughout the space telling us how to use the space and the amenities. If there are expectations for guests, consider centralizing those items and including that list on the tablet in the space and in pre-arrival emails. I have also found that I am unable to get the full billing details of the booking through TurnKey's Guest Portal, and they did not send an email with those details, leaving me unable to reflect on or speak to the specific cost of the rental. Based on this experience, I don't foresee myself using a TurnKey rental in the future - despite the amazing location and relaxing experience the space offered.