Electric-Collars.com
View company profile →
Horrible service, a total scam
I was searching for an electric collar for my small dog who barks excessively. I accidentally bumped onto this site and I thought that the quality would be better than other collars made in China. Also they had a collar specifically for small dogs. The collar shipped very fast and received a few days later. The collar looked quite well made and small enough to fit a small dog. However, there were no instructions in English, so I emailed the company asking for English instructions, but I never got an answer. After watching a video on Youtube in Czech, I figured out how to set it up (which is really confusing because there are no buttons and you have to set it up using a magnet) and finally got it to work. However it kept getting loose on the dog’s neck and didn’t make contact and it didn’t work, so I had to readjust it a few times to be somewhat effective. When my dog started barking, the delivery of shocks was very inconsistent- it would deliver a shock after 5 or 10 barks. This not only confused the dog, but it also made her scared and anxious, as the shocks were delivered randomly. I decided to return it as the company offered a 30 day money back guarantee. I returned the collar and The company emailed me to say that they would only refund 80% of the price because the unit was a bit scratched. I agreed to that so that I could at least get some of my money back. Instead, they’ve sent me another email with some kind of “credit note” in Czech. I guess they meant that I could use it to buy something else from the store. There wasn’t even an explanation of how I could use that credit note. I emailed them again three times asking them to refund my money and that I didn’t need to buy anything else from the store. I never got an answer. I guess you could buy an electric collar from them only if you want to confuse and torture your dog or if you have some money that you need to throw away. So only one star for them.