Princess Cruises
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Made reservations for the British Isles and flight
Made reservations for the British Isles cruise and went through princess to book flights for myself, hubby and grandson. I made all our reservations early so I could get the stateroom and flight and plane seats we wanted. Airline changed the time so I called Princess to see if they could up the arrival time in London. First they said I had no reservations for the flight and transferred me to another agent. He would not listen. Kept talking over me. Told me to call back if I found a reservation number. I then called Princess again at another number, got transferred and then told I had a reservation but no assigned flight seats. This is Dec. 30th and I made my reservations in the beginning of August and was given assigned seats. This rep said no seats reserved and all I could get were seats that no one usually wants (no view, sandwiched between rows, and front row usually back in your face). I had made the request due to husbands issues and grandsons first flight. So we are now in the very back (2) and in another row(1). I am so angry to say the least. Angry to the point I am thinking of cancelling the whole trip with Princess and going with another cruise line. This is ridiculous. Oh and this agent said there were no such seats as the other agent gave. What!? No more Princess for us! I do not recommend Princess. As for the cruise, trying to get information regarding my grandsons forms needed, well, never got an answer just to look online. Customer service terrible.