Utterly useless company
I was hoping to buy some roof rails and a roof box from Halfords. When I tried to order online, I got conflicting information about the full kit not being available although the individual components were. Not a big deal. But then I made the mistake of calling the customer service number for advice. They immediately asked me for my personal information without knowing the nature of my enquiry, which I object to. I explained the situation and asked for the phone number of my local Halfords store so I could get accurate information of which parts they had in stock. I was told that the stores don't have phones. The customer service then put me on hold while tried to contact the store, and came back a couple of minutes later having failed to do so. The default response for any retail enquiry seems to be "you'll need to go to the store and ask them". Seriously, it's 2025. In the end I decided to make my purchase of around £900 from another retailer.