VOXI Mobile
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Awful shopping experience and customer service
I ordered a phone on Thursday night on a Black Friday deal and received the confirmation that it would be dispatched on a next day delivery service. I did not hear anything from Voxi so I contacted them Monday evening. As others have mentioned, there is no customer service number, the chat bot is useless and finally when you get through to a human customer service agent, they are not native English speakers. Despite numerous attempts at explaining that I have an order confirmation email, the agent kept telling me that I didnt have an order and didnt want to know about my order confirmation email. I was asked to re-place the order but the cheeky agent tried to upsell me another phone instead of the phone I ordered at the Black Friday deal price. I have since learnt that they continued selling this phone on Friday, so if there was an issue with my order they could have contacted me and they would have still been able to fulfil the order. Terrible customer service with no-one with the authority to provide any genuine help. I wouldnt recommend choosing Voxi over more reputable networks or retailers.