Jo-Ann Stores
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Joann Fabics is trying silence customers! My order has been processing for 19 days and there in NO customer service!
I placed an order on April 10th and since then I have not received any type of update. 19 days later still nothing and my order is still in the same status. I even sent an email to customer service over a week ago and even though I got a auto reply stating that someone would get back to me with in 48 hours I still haven't heard back. So I went on their facebook page only to find out that a ton of angry customers were going through the same thing. I noticed that they did reply back to some of the comments so I replied to those comments asking for help with my order. I also sent them a private message, I got a generic reply back that my order is STILL processing. So I warned other customers who were trying to place order and others customers also did to. This transaction has been a nightmare. I purchased a sewing machine for $160 and to not get any type of email from the company since I made the purchase is bad business practices. Paying customers deserve better that this. What makes me even more angry instead of sending out a mass apology letter to customers waiting for orders over the time they state on their website they keep sending me advertisements to try to get us to spend more money. They can't even handle the orders they have now and some customers on there facebook page state that the items they are trying to sell via email are not even in stock. I am not happy and we never give Joann Fabics another cent of my money ever again. So this morning one of the other customer who also commented on their facebook page contacted me. She placed an order the same day as me so she has been waiting a long time also. Anyway she told me they blocked her comments and deleted her questions about her order. So I went to take a look and only to find out they also blocked me and deleted my comments asking about my order from over the weekend. After it hit 19 days I said I want to cancel my order and want my money back. so they deleted, and removed all my comments. I wish they spent as much time as they do deleting comments and blocking customers on taking care of paying customers who haven't received orders orders in weeks. Also I can't even message them like I did before. So now they are trying to silence customer who are asking about the orders they never got. As a business owner for 9 years I find this to be the worst company to do business with in all my years of business and as a consumer as well. I hope my review with help someone who is on the fence about purchasing anything from them and so at least them with understand what they will be up against. They do not care about their customers what so even and have no problem charging your credit cards for items that have never been shipped. How about an option to cancel the order? There is many people that commented on facebook that the ordered items that the website said it was in stock but when these customers order were filled they only got half their order and the still have not been refunded for the items that were not in stock. So this is another huge problem. As a business owner who sold items online it takes 24-48 hours to issue a refund. So why is this company refusing to go into the back end of their website to as least issue refunds daily. I wish I did my research before ordering from them. Now I am fighting to get my $160 back which is going to take over a month on top of the 19 days since I placed my order. I urge you to take a look at their facebook page and read the comments as there are hundreds of people asking where there orders are. Yes they blocked many paying customers who are asking about their orders but they can not block and silence everyone. I have proof of everything I am saying. I never leave bad reviews for businesses but they gave my no choice since they refuse to help me or inform customers on their website that orders are taking over a month to ship. They need to be more transparent to what is going on which there company right now, I understand that due to the virus they are behind just like many other businesses but why is it just them right now that is taking over 3 weeks. I place order from all sorts of online businesses on a daily basis. The only orders that have taking over 2-3 week is anything coming from china and but at least you can track the item and see it was shipped in a timeless manner. There is no excuse in the world to not inform customers who placed orders that it is going to take much longer that what is stated on their website and to give customers an option to to cancel since it is going to take over 2-3 weeks plus just to ship the order. I would have already had my order right now if I order from somewhere else. Because I purchased a sewing machine I wanted to order it from a sewing specialty store so I could ask questions or have better customer support if needed. This was a huge mistake on my part I will never do business with them again.