Simply Safe Car Seats
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Rude and unprofessional. Spend your hard earned money elsewhere!
I had been looking at erf carseats for a while and was in the car seat safety uk FB group run by this business owner. I asked for advice in the group and was advised to get an axkid minikid 2 by the admin based on height, weight and age. I was pleased to receive the seat quickly after ordering, but thats where the good experience ended! I installed the seat and couldn't get a good fit for my baby. His head was flopping round like a ragdoll every time he fell asleep. I tried to contact simply safe carseats via phone and messenger unsuccessfully so I posted for help in their FB group with photos. Gabi eventually replied but was very offish and rude for no reason as my post was just asking politely for help! She told me that my 9 month baby "needs to learn to hold his head up when he is asleep!" How on earth a baby has control over their head when asleep i do not know! I requested Gabi to contact me which she never did. I commented on another post about this seat from another person and was again met with a rude and unhelpful response. I called her out for not providing the support she promises and now I have been blocked from her group altogether! Awful retailer I wish I never spent my money with her for this non existent customer service/support. Stuck with this seat and headflop and no help now! EDIT: I have shown gabi screenshots of the fact that I have been unable to send a message on Facebook to their business page and a phone call to actually speak to someone is far easier. I originally posted in gabi s own group asking for help and got told my baby should learn to keep his head up. I reinstalled the seat and then got no response on my post so when I saw her speaking to someone else I tried to ask on this message thread due to no response to my request ro be contacted