Novo
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I applied for a business checking…
I applied for a business checking account with Novo, submitted all the required documentation including a clear selfie and valid driver’s license, and was ultimately denied, with no specific explanation. The email I received listed vague reasons like “risk tolerance” or “third-party data,” none of which applied to my situation. My business is a completely legal and legitimate service platform, not in a restricted industry. Despite following up, I found that their advertised support email didn’t even work, which is extremely concerning for a financial institution. What’s worse is that there’s no clear appeals process or any real way to speak to a human about the decision. It felt like an automated system made a snap judgment and that was it. I’m honestly glad I wasn’t approved, because this experience made it clear Novo is not a serious banking partner if you value customer service, transparency, or even basic communication.