Enact Conveyancing
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Shocking lack of regard
To start with, we did not choose Enact. Our perspective lender, Godiva, instructed them to arranged a remortgage application for us months ago. While we trusted that they were professional enough, disappointingly they failed to meet the one significative deadline we had to meet. They were aware that our mortgage rate ended the 2nd of October. To avoid any possible delay we contacted them a few days before and the same day all well. However, the remortgage is still not set to complete, Godiva hasn't received the requesto to porceed from Enact and we have no indication of any estimated completion date. Today they said that they still needed a document from us when they already had it in thier possession since the 11th of July! And they didn’t even bothered to let us know they they thought it was missing! I quote another riview in finding shocking how careless they seem about peoples lives and finances depending on their work, when it is their job to make this simple and smooth. We still don’t know much we are going to have to pay to our old lender now that we have automatically gone onto thier follow on rate. Nor how long it will take to rectify this and hopefully receive compensation for the further costs we are incurring into. Surely no sneaky legal contractual clause can releases a firm from their ethical and professional obligations towards their clients.