Hazelton's Canada
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Billed my credit card but didn't deliver-be careful!!
After checking out the Hazelton's web site, which is very impressive and offers a great assortment of products, I ordered a gift online. The first order arrived without any issues and initially, I was quite pleased with the customer service. So, I ordered another gift. Then, the problems started. Granted, it was the holiday season, but I would have been happy to have the gift delivered some time in January. I was billed immediately but the recipient never received the gift. I checked with the recipient (a family member) in mid January and ... nothing from Hazeltons. I tried to contact Hazelton's several times by phone and email to check on the order status. By phone, no one answered and the only option available was to leave a voicemail. I never received a response to two voicemail messages. I tried emailing -- still no answer. So, I disputed the charge with my credit card provider. And, the documentation provided to my cardholder from Hazeltons has the first order and second order mixed together, so clearly they do not have a clue about what happened. So, my credit card company rebilled the amount to me. I feel that this company disrespected as a customer and frankly I feel "ripped off." Please be careful about doing business with them. They are clearly not capable of handling the holiday volume -- or even more than one order from the same person. I eventually contacted another company that I had worked with in the past, and their gift basket was delivered in good order and on time. Never again with Hazeltons!