Marsh & Parsons Estate Agents
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Bad communicators, bad service, lack of professionalism!
Worst “service” ever, stay away from Earl’s Court office. I try for several months to buy a property in Child’s Place, the seller accepted the offer put presión on me to make it as soon as possible, I spent £3,000 dealing with legal affairs, and It turns out that the client didn’t have the legal papers in place to sale the property, and the agency keep on saying they want to sale if you are willing to pay for their solicitors fees to fix the problem, I said yes I will pay for an extension of the deed, them the seller has to ask the other residents for approval to modify the access to the property (how do you put a property in the market that has not granted access from the street?) then the agency and the tenant didn’t communicate for several days, I called and said If you client doesn't want to sale, tell me now. Oh no he want to sale, but maybe you will agree for him to have some tenants in the mean time. I said as long as we review the tenants agreement is ok. they came back saying, my client will only sale if you pay the expenses legal and financial for all the other residents involved in the transaction! I said i have agreed to paid for document to fix the deed, I won’t pay for anything else. Another week passed by, my solicitor was chasing them. Then they said for his client to see my commitment they want to exchange with condition that the deed will be amended, if & only if, I agree to pay all the financial and legal expenses of all the residents involved, I said no, I have agreed to pay one contract and I have already done it. Another 2 weeks silence when I finally reach out directly and asked what happened the Manager Leo Floores, dare to say, “we all have lost interest in the operation” you didn’t show your commitment exchanging contracts and other apartments have been sold and nobody has asked for the legal access to the property as you did !!!!!!! They blame my solicitor, the law requirements and me for not showing commitment after months of waiting and loosing money and opportunities. I wouldn’t be surprised that they blame the weather as well. I had bought and sold around 20 properties, by now I have worked with pretty much all the major agencies in London and the experience with this agency is the worst of the worst.