Bear Estate Agents
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Terrible customer service
Terrible customer service, multiple times. They are unprofessional at viewings. On one occasion the estate agent was dressed in his Saturday going out clothes and couldn’t get us out of the door quick enough. At other viewings they clearly seemed disinterested in the property they were selling and tried to sell us other houses at the same time. When we did find a property we liked via Bear, they were poor with communication. We were unfortunate with our chain and rather than speak to us about it, they sneakily re-advertised the house we had offered on again without speaking to us and re sold the house! This is after we had paid a holding deposit and spent money on searches and surveys. The least they could have done was to inform the buyers that the house was back on the market. I found out via right move! We spent hours waiting for calls back from them and mostly found out what was going on via other estate agents in the chain. Would never use them again and do not recommend.