Celebrity Cruises
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Daylight Robbery
Booked a cruise and within a few weeks of booking they removed one stop, changed another stop to a poorer choice and then made new poorer stop into an overnight stay. This wasn’t the cruise we booked. Customer service wasn’t interested I had back and forth emails and in the end they said they would half the admin fee to change the cruise. The issue is when you transfer the booking it’s actually more expensive than to cancel, lose £300 deposit and book a new one with better discounts ! Stupid situation caused by them. Basically now lost £300 because they changed the cruise. Just so you know the changes were made many months before we sail so it wasn’t a weather or issue whilst on board which I would have accept if that was the case. Never sailed with them and don’t intend to ever with this absolute farce. They supposed to be a premium company I wouldn’t put them anywhere near premium based on this experience. I should have just given some random person £300.