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JURY OUT
JURY OUT? recommended to me by a parent so far i have had a very bad experience with this company and we have not even got to the learning yet. Firstly i signed up for a in-person tuition trial at their new cross centre. Then i thought rather than drive i would try it online first so i changed the appointment to online. I thought they would contact me about the new online appoinment they have my number i changed it but they didnt so at the time i was there with my child who i rushed home from school but no one called or emailed to give any info or even to check if i was waiting and had problems joining which i did, why didint they call? I tried to call explore learning but for all centres and online they just they have one number who after 5 calls over next few days just states no one is available... i really thought the company had gone bust as so little effort and what about a receptionist for all centres and online rather than waiting until teachers are out of a lesson? I thought i would try again and this time was given online appointment from start - but as i was unsure if they would show up i called and emailed. they called me back the next day where i asked the lady what happened, she said she didnt know and i said fine. I asked if the appointemnet later was taking place as again taking 2 children home quicklyh in traffic but she said she didnt know, and online was separate departent. I said ok but surely you have on computer or can call then as its same company and she said not really and i was like you are the same company why cant you find out as i need to know.... she said i have had enough of this have a nice day and put the phone down? i was streesed and needed to know and she was no help at all. i called back another person answered who to be honest was much better at dealing with people and asked me to email him screenshots of appoinments so he could investigate. I did but the very small pictures did not get through as issue with their email mailbox and i have to tell him his mailbox was full - does this company not know this? so still not sure if online would happen i was waiting and this time i had a link to use. The appoinment was fantastic so my hope was renewed ... that night i tried to sign up but the website wouldnt take the payment kept going to a page saying whoops this page does not exist? tried again same thing and another hour wasted - have i paid i dont know tried again same thing. jury is out as we have not been given a tutor yet , and the free trial was great but emails dont work website payments dont work, cant log in, no one ever answers the phone no one calls so lets see but i dont have high hopes.