Total Cards
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These people don't know what a pre-order is.
I've pre-ordered from Total Cards a couple of times now. My expectation when I pre-order from anywhere, is that stock arrives in their warehouse before launch, they box it up and post it with the aim of it arriving with me on launch day. I only expect to be contacted if there's a delay, or when my items are dispatched. Every time I've pre-ordered from Total Cards, I get radio silence for several days post launch at which point I'm then forced to email them reminding them that my pre-order exists, I then get an automated dispatch notification later that day and receive my items a few days later. I've got a pre-order in right now, launch day is today, and guess how many updates I've got in my inbox? None. Guess how many boxes of cards are on my doorstep, that's right, also none. It is not my job to keep reminding you that my order exists, and after this it won't matter, because I'll be buying elsewhere. EDIT: I see Ryan below is perfectly capable of typing up a detailed description of why my order isn't here, in a Trustpilot review. Maybe Ryan could put those skills to use emailing his customers, before we have to resort to leaving 1 star reviews and taking our business elsewhere?