Lloyds Bank Insurance
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Probably the worst banking experience…
Probably the worst banking experience I’ve had ever. I’ve been trying to open a regular account for the past 3 months, there was some discrepancies with the account opening as they did not approve my details the first time. After heading down to the physical bank, I was told that the application had already been approved and they’d resend me the card and security PIN. After about a week, I received the card and a PIN however, the PIN was for the disapproved application… (How is that even possible?) Called customer support and they told me they’d have it resent again. Over a week later, I haven’t gotten any mail. Called them again and they told me there might be some delay and I should just wait. It’s now been 2 months and I haven’t received the PIN. The customer support online is awful, they do not know anything and ultimately just refer you to go down to the physical sites for resolution. The support on-site at the physical locations are sometimes disinterested and rude thinking they’re better than you. I think I’ll stick to digital banks instead of these garbage financial institutions.