TurnKey Vacation Rentals
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I would give zero stars if that was an…
I would give zero stars if that was an options. So far, their customer service has been so awful from the very beginning once I booked a property in Truckee, Tahoe. Now that there are fires near by I reached out a week ago to cancel. They have messaged me back and truly don’t seem to care that they are near evacuation. They are still telling me basically to go. They won’t even offer a credit. What an embarrassment! I’m fighting with them and Airbnb for a refund. This was 2k. Now I’m being told I could have gotten insurance for the weather?! Never saw that at check out. Also, they are putting me in harms way by telling me it’s ok to go. This is the most irresponsible and worst service I’ve ever had. I will never use this service or Airbnb again. They should be able to override turn keys decision. I’m sure I’ll get some lame response from Turn Key after this message. Be aware! Don’t ever use their site!!