Trafalgar Travel
View company profile →
Crap Attituded
Crap Attituded. Spent around $5k for a tour group and now they won't refund 59 euro / $65 USD. I took a Trafalgar tour in September 2023—The best of Germany and Austria tour. First let me say the tour itself was very, good. (Okay some of the hotels needed some reconditioning). I can't say enough good things about the Tour Guide and the Bus Driver. They were great! I arrived in Frankfurt two days before the tour began. I paid $65 for a Trafalgar car service to get me from the airport and take me to the hotel. NO-SHOW CAR SERVICE! Called the DVS car service phone number; it was either printed wrong on the voucher or the number was no longer in service. I Called the Trafalgar Euro Guest Service phone number from the airport. A nice young lady tried to reach the car service and could not reach them either. I was told to take a taxi or whatever means to the hotel and keep the receipt. Called Trafalgar from the hotel and spoke to a nice young man he told me I would be reimbursed for the $65 for the DVS car service and for me to email the Taxi receipt with the cost of the taxi to Trafalgar's Guest Relations department which handles these issues. I got back to the States and sent in the Taxi receipt for the 59 Euro / $ 65 USD taxi expense to... their guest relastions. I received an email back that read... "We are unable to refund your taxi costs as this was purchased outside of your package with us. With this in mind, we are more than happy to reimburse the costs paid to us prior to departure". That's the $65 car service that I didn't receive. Outside of my tour package?????? I wrote back asking Janis... "How was I supposed to get to the hotel"? Janis replied with... You independently purchased and utilized the taxi service so this amount cannot be refunded by us. Along with... We have refunded the monies owed to you for the service that was not provided and consider this matter closed. What great public relations. Of course, there is no phone number to call and speak to someone in the Guest Relations Department. Only email. Why do you think there is only email? My Germany and Austria trip now leaves me with a little sour taste. I'll get through it, it's only $65. It just pisses you off when your told one thing and then get a bit screwed by Janis in Guest Relations. Along with their attitude. If I had spoken to someone or had a kinder email (not the typical corporate email attitude), I probably would not be writing this review. I'm looking into another tour for the spring of 24. I am not sure I will look into Trafalgar again.