Thornley Groves Estate Agents
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Terrible Service and Correspondence
Terrible Service and Correspondence My flat has a leak and has been growing black mould since the start of the tenancy. As tenants, we sent over pictures, videos, we even spoke to the building manager directly to get some additional information. At one point, we kept sending emails to one person and he didn't respond until 2-3 days later meaning that it took forever to even get any information. We ended up being ghosted loads by certain staff members and it felt like we got passed around the whole staff roster. The landlord said he'd visit the flat, but cancelled on the day less than an hour before the viewing because the contractor "wasn't available". We weren't notified and I had to call Thornley Groves to get this information. This was on a Saturday too so someone had to take the time to let them in. Our issue still isn't fixed (a year later), I understand that is a landlord issue, but there has been no help aside from "We're sending the 20th contractor over but he's just going to quote and not actually fix your problem". Even when we picked up the keys, it was not a great experience. The only reason I'm giving two stars instead of one is that we had one person who was helpful and empathetic to the situation.