TurnKey Vacation Rentals
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No Air Conditioning, Turnkey Lies
Vacation from Hell. I booked a condo at Gulf Plantations Room 1364. in Gulf Shores AL through VRBO. Turnkey, sent all the info and it looked great until my first night. After dinner we came back to our room with no air conditioning. As the temperature started climbing I made a phone call, After the third call, I tried to troubleshoot with the operator, and find the breaker panel, find the outside unit, to try and reset it if it was frozen up, The operator insisted someone would call me first thing in the morning to service the unit. At 10 AM I tried calling the first time. I was told they could not find anyone to service the unit until Sunday, the day of my departure. I told them this made no since because I would be leaving and two nights would be without air. I was told many times someone would be calling me and informing me of updates. I called VRBO three times to intervene and was told it was in process. All of this was a lie. They had no intention of ever sending anyone out to service the unit. I made a minimum of seven calls and was even told another room was in the process, a supervisor was working on it, and four different times I was told I would receive a call within the hour. I received no calls or notifications. Temperatures staying at 86 degrees with no relief. I spent my entire day calling, trying to make sure my kids would not have another night of sleeping in sweat. This company lies and does not care about its customers. I will never do business with them again, Or VRBO. To spend both nights of my vacation with no relief from the heat is miserable. I cannot believe they can get away with this.