DriveTime Car Sales
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A Disgraceful Experience
On April 28, 2025, I purchased a 2016 Volkswagen Jetta from the Covington Pike location. I made my first payment on May 30, 2025 from that day forward all types of lights (air bag error light, explanation point light, when turning the wheel it made clicking noise and my vehicle was stalling to excellerate) on the dashboard come on. On June 9th, I made an appointment at Pep Boys with Silver Rock. Pep Boys advised that my vehicle needed to be serviced at Volkswagen dealership. Pep Boys was a disgrace with customer service and all. I spoke with Drive Time customer relations we agreed to take vehicle to Volkswagen dealership. I spoke with the service tech, he informed me that the vehicle incorrect parts on the vehicle. Whatever service that was supposed to be completed. It was half done or not done at all. As of today, June 29th my vehicle is STILL at Volkswagen and the service center has sent three (3) invoices to Drive Time customer relations with part numbers, cost of parts, pictures of the parts and why the services are needed. Customer relations keeps denying the claim saying they need more information. When you purchase a vehicle Drive Time advise you to purchase Silver Rock (warranty) which covers nothing. Everything you bring to warranty or Drive Time customer relations, it's what they do NOT cover. At this point I am done with Drive Time. Keep your hard earned in your pocket.