Jo-Ann Stores
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Bad experience became GREAT experience
Bad experience became GREAT experience. The Joann website had some time sensitive Daily Deal Drops that weren't reflecting the sale price when put in the cart. I sent an email, but didn't hear back until the next day, when the other sale had ended. I was informed that there must have been a glitch, and they asked if I could provide screen shots. Luckily, I had taken them, so I sent them. Realizing that there was an issue, they were able to credit my order to reflect the discounted price. AND, since I picked-up in store, I also got an additional 20% off the original order. So, it took a couple of emails, but they were apologetic, and helped resolve my issue quickly. Very pleased!