customer

Sep 2, 2021

Our Sept 11th wedding was cancelled by…

Our Sept 11th wedding was cancelled by the venue due to the entire city of South Lake Tahoe being under mandatory evacuation orders. Every vendor has been understanding and rescheduled for next year without issue. Turnkey refuses to let me know whether my booking which begins on Sept 8th will be refunded, even though the roads are closed. At this time, we won’t even be able to get to the rental due to the Calder fire unless the roads reopen by the 8th. I don’t know who will be cleaning and prepping the home for our visit, since it is a misdemeanor violation to even been in that area. Turnkey is just going to “wait and see” what happens, apparently they have a “team on the ground” that they “aren’t getting any updates from,” to let me know whether we have to go to the home (assuming the evacuation is lifted), or if they will refund. I’m praying that they will refund if we aren’t able to go, they have not promised to do anything. I don’t imagine it will be a stellar vacation, but I, like most, on principal can’t let my thousands of dollars go to the host/company without getting something in return. So if we are forced to, my fiancé and I will use the home and do our best to enjoy, though everything I’ve read says the locals are disgusted by the people that are choosing to continue with their vacation plans. Maybe these people that are disgusted are fine with throwing thousands away. No one is benefiting from this disaster, except for the hosts/companies that refuse refunds and the customer never even uses the home. So we’ll go if made to. I’ve gotten the texts with all of the door codes and how to prepare for our arrival. I can say that dealing with the stress of having our wedding cancelled and rescheduled was not fun, but everyone except for Turnkey has been gracious and accommodating throughout. I will definitely be booking a hotel for my family come June 2022 rather than dealing with any of these short term rental services.