Musely
View company profile →
Good company with good results
Update 5/6/25 Per my review I have been contacted by a Musely support person and my situation was looked into and it was resolved and also a credit made to my account for the issues I had had. Additionally I was provided a phone number to call should I have any further issues. I want to love this company. At first things were great. Advice from the doctor was wonderful. Communication was wonderful from him. When I ran out of my Compounding cream sooner than my next order, I went ahead and purchased a refill and it seemed stuck in the Compounding stage forever. When I finally reached out to them to let them know, it's almost impossible to find a way to contact them. The only way I was able to contact was through email no phone numbers to talk to a live agent. The agent said they would look into what the problem was and get back with me as soon as they knew something. It took two days to even get that reply. Meanwhile, I've been without my spot cream for going on two weeks now it has supposedly gone to the Compounding stage and a shipping label has been created, but that is it. Support has not contacted me back to let me know of the progress like they promised. While I like the product, I don't know that I will continue because the customer service is terrible. Not being able to contact a live agent is not the kind of company I want to deal with.