Alinta Energy
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WORST customer service ever!
WORST customer service ever!! If I could give a score of zero I would. I’ve been overseas for 7 weeks so my gas bill was far too expensive. I couldn’t send in a picture of my meter, a technician had to be booked to come out and I was told the fee would be waived as the previous appointment, no one had showed up to (as I took the day off work this was super upsetting). The rep told me I had to call Jemena the day before to get a timeframe, Jemena told me the girl who booked the appointment at Alinta was supposed to do this so I had no appointment time. When I called back Alinta to cancel as I needed to go into work and couldn’t wait around from 7.30am to 5.30pm for a meter reader who may or may not show up, I was charged twice for the appointment and sent an $85 bill for an apartment for a total of 3 weeks. Do not waste your time or get ripped off with Alinta. I will be taking this further.