Celebrity Cruises
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Awful customer service
We have booked on Apex for later in July 2025 and have to say that to date the whole experience since booking has been awful. We can't book and pay for packages because of an issue with Celebrity processing Mastercard payments - they have finally admitted it is there issue after weeks of saying its a problem with our bank. They even told us to go and apply for an Amex car to make it easier for them! After many calls, email etc still no resolution. They promise to call us back, never do and do not reply to emails. Can't buy packages, can't book meals, trips etc. Told to just "sort it out onboard". Honestly the worst experience I have had with any holiday company. Do yourselves a favour and cruise with someone else. If we could cancel the whole trip now and get our money back I would. In comparison, Princess cruises customer service is impeccable.