Water Babies
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Unpleasant experience with Water Babies
Unfortunately, not the most successful experience with water babies. I was a client of water babies for over a year swimming with my daughter with Water Babies North London and eventually had to split apart with this company and look for other swimming classes elsewhere. Water Babies is highly profit oriented company focusing on how to get money out of your bank account but not to deliver high quality service (swimming classes). We were not able to attend our classes for nearly 3 months due to my daughter’ s poor health condition and Water Babies didn’t even bother to inquire whether we were alright - just sucking money from my account. A business with high ethical standard would never allow this go this route - would suggest freezing or temporarily cancelling membership with them. I would name this theft - this is it getting money and delivering nothing in return. Second issue was with managing their swimming classes. They do everything the way that would suit them. Hypocrites. Last term my daughter was assigned to a different swimming group as our class was cancelled. This term when I asked to join the same group for make up classes they kicked us out of the swimming pool justifying this that this class was the way too advanced for my daughter. Thirdly, there is overall lack of respect when treating their clients. They speak to parents in a patronizing way- I literally felt like I am a school girl who would be told off every single Thursday morning….There is a lot of “You Can’t” - can’t use the shower, can’t sit on this bench, can’t eat can’t drink in the changing room… I would be careful when dealing with this company.