Clinic Mono
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Same surgery, same evidence sent to two banks to keep £1,000
This is an update to my previous review, as the situation became even more serious. I paid a total of £1,000 to Monoclinic for one single surgery that was later cancelled and never took place. No treatment, consultation, or service was ever provided. When I first cancelled the surgery and requested a refund, I was repeatedly reassured via WhatsApp that it was “not a problem” and that their team would contact me shortly. I was told things like “yes, of course” and “our team will contact you”, but no one ever did. Each day I was pushed to the next day with the same vague promises, without any real action or resolution. Because of this ongoing delay and lack of response, I was eventually forced to raise disputes with my banks. What is extremely concerning is that Monoclinic submitted the exact same WhatsApp messages and the same documents as “evidence” to both banks, even though the payments were made through two different card providers. They used the same evidence to claim that both payments of £500 were a “non-refundable deposit” for the same cancelled surgery, effectively trying to keep the full £1,000 without providing any service at all. I never signed any contract confirming that the payments were non-refundable, and this was never clearly explained to me before I paid. This “non-refundable deposit” explanation only appeared after I asked for my money back. Their final response was to stop communicating with me and redirect me back to my banks. Based on my experience, I strongly advise anyone considering this clinic to be extremely careful and never pay large amounts upfront. If you cancel, you may lose all your money even if no treatment ever happens.