Princess Cruises
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WHAT A COMPANY. BLACKPOOL NEXT TIME
I will never take another cruise with is company again if it were half price. I should have known things would not be has expected when they called and asked me if I would cancel the cruise and take a different one because they had over booked. I refused, and then they asked if I would change from a cabin with a balcony to a inner cabin, again I refused. I booked a cabin with balcony and double bed. I got cabin with two single beds. During the cruise we found ourselves surrounded by cameras by people who thought they were photographers. They even come taking pictures whilst eating meals. The pictures were not very good and any person could have taken them just has well. They really try and sell these pictures at an expensive price that just are not worth the paper they are printed on. The drinks package is expensive, but that depends on how much you drink, but the package does not include all drinks. When you purchase the drinks package there is a 15% added for tips. When I read this I cancelled the tips. The 15% included tips for children. Now when a young child orders a drink and is expected to give a tip is outrageous. The trips are also expensive and I was disappointed with them. We booked a trip for every possible day and on every trip I was sick of been told by the guide when they pointed out something of interest that we do not have time to stop. On one trip we made a stop and were told it was for one (1) minute. I am disabled and could not even get off the coach in that time. The main complaint I have is that we booked one trip for about 90$ each. The night before the trip I slipped on one of the stairs (my fault). When my wife explained that because I hurt my ankle and the trip involved a lot of walking I we would have to cancel the trip. She was told that we would not receive any refund and if we wished to take a lesser walking trip we would be charged for it. So we had to pay another 30$ each to change the trip. Now I know the company was not obliged to refund, but I thought that under the circumstances they would consider helping their passengers by exchanging the trip without any refund, I would have thought that is the least they could have done. When you make a purchase on the cruise it is automatically charged to your credit/debit card, which is ok but, I have received my credit card statement with a charge of £152 and I do not know what is for because I have not received any invoice from the company. I have asked for one but have yet not even received a reply, completely ignoring me. One very poor point I found is the staff. They smile giving the message they have been told to do so. One member of staff was even very rude to my wife. In my opinion this company promises you all to get your booking. Once on the ship they are there to empty your bank account at all costs. I even have my thoughts that are possible they use plants when holding sale or auction, just like blackpool, but that is only my opinion with no proof and should not be taken positively. So if you intend to book a trip with this company take the time to read all terms and conditions because they are there to protect the company only. I did not. One last thing is that they even charge you for the internet, and I mean they charge you. Judging by all other comments left this company will not even try to give any reply. Never again