Steam
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Steam’s Security Failed Me, and They Won’t Help Remove My Wrongful Rust Ban
While my Steam client was running at home, I was logged out without doing anything. During that time, a hacker accessed my session and used cheats in Rust for around 42 minutes. I wasn’t even at my PC, yet their actions led to a permanent Rust ban on my account. Steam hosts and sells Rust but refuses to take any responsibility for this type of session hijacking. When I reported it, they told me the matter was between me, Facepunch, and Easy Anti-Cheat/Epic Games — and they would not help. This is unacceptable. Steam has the ability to detect unusual logins and session takeovers, yet they failed to protect my account or assist me. Now, a hacker’s actions have permanently damaged my profile, and I have no recourse. I trusted Steam with my games and account security, but this experience has completely shaken that trust.