Thornley Groves Estate Agents
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ABSOLUTELY SHOCKING
Absolutely shocking customer service. Avoid this estate agency at all costs, but if you are going with this estate agency then have your fingers crossed that you never need to speak to a woman called Tanya. She speaks with no professionalism and with a really bad attitude. I called to say I was going to be 15 minutes late as I was stuck in traffic and the attitude I received was horrendous. I told her I would be a further 2 minutes and she said that would be fine, and when I got there.. nobody was there. I called her back 2 minutes later and said I’m at the property, she said “what property, I speak to loads of people a day” (with an outrageously unprofessional attitude) she said she would call the person meeting me, came back to me 2 minutes later and said sorry you have missed your appointment. An absolute embarrassment of a company and I’m so glad I have avoided going forward with them. Avoid avoid avoid.