AERCAR Rentals
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An absolute nightmare
An absolute nightmare. Agressive people for the very beginning. It is announced as car pick up in the airport and that is false. You have to wait for a man in a car that will pick you up without respecting the arrival order. In our case we were the first in the queue and we had to wait 30 minutes to be picked up in their transport to the place where they have the cars. Not in the airport as it is announced. The guy in charge of the transport was very agressive and rude with all complaining about the service. If you have some problems and need to talk with the emergency car you will be in contact with another agressive and rude guy. We had a problem with the car and not stop shouting us without listening us. Instead of give us the option to change the damaged car he told us that the car was perfect (when we arrived to the office they recognized it was not in conditions to be driven, being unsafe and dangerous). They said the will refund the 1k deposit in one day and we could recover it after 10 days of daily complaints without any explication of the delay for anyone in the company (WhatsApp, mail and phone). I highly recommend expend some euros more with another of the companies in the island in order to avoid ruining your holidays. For us it was a total nightmare dealing with this company and we highly recommend using another company. I had rent cars in different countries and different companies and nothing similar to this. I regret my election choosing this company to save 30-50 euros since I paid with my health and the peace in my holidays. Nightmare in holidays.