Routes Car Rental
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**AVOID THIS BUSINESS !!!**
First time renting with routes and I rented a vehicle for 2 days from their YYZ Toronto airport location. When I picked the car up it had very obvious scratches, rock chips in the paint and damage to the windshield. I took a video and unfortunately a not very good photo. Upon returning the car they pointed out the chips to me. They are thinking it happened when I had the car which it did not. They said there are two chips in the windshield to which I pointed out that I have it in a photo. They then said there is a second chip which they don’t have documentation of. He said it’s infront of the drivers side at the bottom so I scrolled / zoomed in on my photo and showed him asking “ is it this one?” To which he went silent. When I asked to see the car again to see exactly what they’re speaking about he told me the one infront of the driver is OLD and that he’s not concerned with that one! He said that to me!! So then why was he asking me about it!? Then he said the one infront in the middle looks new which is the one I originally showed him. (The photo I have is from pick up time WITH the employee during the walk around. ) They are now submitting a claim for this damage which was not done whilst I had the vehicle which includes BOTH rock chips! I am definitely being taken for a ride with this and I feel this is all a SCAM. Nevertheless I will never use them again EVER and I will be telling everyone I know in my travels ( I work in the travel business) to never use them either. Already three people I have shown the photos to and they’re shocked and they definitely won’t ever recommend them either. AVOID THIS BUSINESS !!!!!! Absolute scam