Whitegates Estate Agency Limited
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I dont review but this i had to,, worksop/mansfield branch
I am one of these people that never review anything but this i have to!! Whitegates are amazing when you want to move in somewhere, one of the more expensive places but they will get you in as soon as. However the help ends there!! During my tenancy under these people it had taken a month to sort out a boiler that wouldnt heat anything. Also in a spare room there was leaking from in the loft and also what is suspected to be a broken pipe under the kitchen floor also never got sorted for the almost 7 months before i eventually left still today not sorted. I called to give my notice in the beginning of novmber i had spoken to switch board explained to them the situation and was told i would recieve a call back waited a week and nothing assumed it was ok, a week later spoke to my actual landlord as i thought it was strange i hadn't heard feom even them they never got told i was leaving and caused them so many issues aswell. It doesnt end there oh no, they moved my deposit into a different scheme after i gave my notice to leave in the beginning of november which incurred 30 day protection at the new company, meaning i couldnt access my own deposit remotely until 18 December. Which would then take however long to get to me what with it being christmas. I got in touch with the deposit agency they gave me a solution, simple, get the estate agents to send an email asking to lift the period with a tenancy agreement and a reason as to why. Oh no that is too easy for them they send a generic email, 4 times i call the deposit company and each time they tell me they havent recieved what they needed. Now its 5 days to process an email for them so at this point i have to wait for the period to be over anyway because whitegates couldn't do their job properly, i rang again today fairly annoyed at this point to find out why they hadnt sent over what was asked of them and the attitude i got back was unrealistic being told its not this womans fault and im.not the only one with a bond i cant get too so mraning its not just me thats been screwed over. Use common logic dont move deposits after a notice to leave has been given!!! Moving out with these people is quite possibly one of the most stressfull things you can do especially in the month of december. Do not go for these too expensive to move in and horrid when moving out.