American Freight Furniture, Mattress, Appliance
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I purchased a dinning set from American…
I purchased a dinning set from American Freight to which I never received. I contacted the store via phone on several occasions. On the first occasion I was told it should be coming in soon but they were unsure when they would receive the set. On one occasion I was called by another American Freight store from Champaign, IL to see if I liked the living room furniture that I had purchased the day before at the American Freight store in Decatur, IL. My husband told them that we loved our furniture but explained we had waited for over a month to receive our dinning set. She then told him that she had one in stock in her store and said she would send it to Decatur, IL store. After waiting a week I called the Decatur store and was told it still wasn't there. Calling on a couple more occasions after 59 days we decided to go to the store and ask for a refund. The customer service was horrible. I gave them my receipt of which I paid cash for my item. I was told I would receive a refund within 14 days via a check in the mail. When I pay with cash I expect to receive a refund in cash and that is just not the case with this company. I am a very dissatisfied customer. After ordering my dinning set in mid October now I will not have a table until after Christmas whenever my refund check arrives. I was not pleased to be lied to on many occasions that my dinning set would be in. Will never purchase from this company again. Buyer beware