Lloyds Bank Insurance
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ZERO stars
ZERO stars I went into a Lloyds branch with my husband yesterday to open a current account, due to our specific needs we needed to do this in person. I am waiting to have my knee joint replaced and can only walk with crutches very painfully. Lloyds advertises as being 'inclusive' and supporting those with disabilities - they did neither of these for me. It was chaos, harrassed and stressed staff, people milling about, no privacy and we were told by a member of staff to wait in line and that it would be a long while. There was no where to sit down without losing ones' place in the queue. This is a bank that is offering £200 to switch current accounts, we do not need overdrafts or loans and have a good income. I simply refuse to be treated like this and we beat as hasty a retreat as possible. We opened a current account with Nationwide - a haven of orderliness and calm with easy access to rooms for privacy. We were even greeted at the door and helped and advised with great kindness by someone who knew what they were doing. I wonder how well Lloyds are doing with their new account performance metrics?