HOB Salons
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Stanmore Hob -Very disappointed in the service
Very disappointed in the service I received when I visited the Stanmore salon on Friday 8th. Desiree who has now left, gave great customer service whereas Jamiee was the total opposite. I arrived at 08:57. Did not get seen by her until 09:14. No apologies at all. Having a gown put on me was an after thought from her side. Too busy holding her mobile phone. I was left there for 9-10 minutes after the 20 mins was up, and the heater turned off. I had to call over another member of staff to go and get her. Having my hair washed - She expected me to sit on quite a wet chair. Another staff member dried my hair, very poorly. She told me to brush / comb my own hair. I left with damp hair, and she did not even take my gown from me. Such a horrible experience, especially as Desiree had been doing my hair for over 8 years. Do not go to this salon, especially Jamiee