Huboo Tech
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Huboo’s Quality Has Dropped Significantly Over Time
I’ve been using Huboo for over 5 years. In the beginning, the service was great — efficient & reliable. Unfortunately, over the last 12–18 months, things have gone massively downhill. Orders are frequently delayed, they always have ‘busy’ spells which means orders are locked for a long time (I.e locked ready to ship/not sent) - obviously not great when you offer express shipping. Beware - Random charges appear on your account. A lot of unexplained charges if you look into things, random £9 charges and After randomly checking one day, I found I have been paying 20p per item sent for an ‘insert’ which I never used. I raised a few pricing concerns with Huboo around 6 months ago, Greg and Richard amended the pricing on my account, as I have been with Huboo for a long time. A few months later, I receive an email saying, the prices on your account are increasing. Looking into it further, there’s a 10% increase on things sent by Evri, and around £2-£3 per shipment increase on Royal Mail. Shocking! After enquiring that the prices have only just been adjusted on my account, I got the answer Greg and Richard have now left. Nothing is ever consistent at Huboo. Luckily I have always used other fulfillment companies along side Huboo. If you value your business, avoid using Huboo. Other companies do it a lot better and more efficient. I will be slowly phasing Huboo out and taking my business elsewhere. Such a shame to see such a downturn.