LE
Leonardo Hotels
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from start we was told room would be…
from start we was told room would be available at 3pm but when we got there had to wait till 4pm when we got in room I don't think it was up ton4 stars room to warm AC did nothing we went for the extra where you get 10%off food and drink which we did not get first night plus no phone in room for room service when we asked about it was told would be passed on the manger then we told them about not getting discount was told we would get 20%off which they did do but when the brought food out to us spilt my food on to table only got sorry they did not replace it then again asked about phone nothing so on booking out asked again to be told no noe had reported it