Lyca Mobile NO
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Been a customer since 2020
Been a customer since 2020. So far no problems. Just recently after a while of inactivity my number was no longer accessible and an automated hint "number not assigned" was given to callers. While speaking to CS the first agent claimed this was due to inactivity over 3 months. However, turns out my last activity was in April - so well within a 3 month time-frame. Second CS contact: yes, your SIM card is still active - before I had been told to make another top-up to re-activate SIM. Turns out that was not necessary (a way to boost additional revenue for Lyca?) - and secondly, apparently SIM still being active - CS agent "activated" SIM. Then worked properly again. Thirs issue: Voicemail! Since I am often abroad outside Norway, I tried to reach my Voicemail from Germany - number to Voicemail did not work! Chattet with CS: no such service from abroad any longer! WHAT??? Could not believe it. Dialed CS again: yes, only within Norway! Told CS this does not make any sense being an international mobile phone provider. Agent: I can leave feedback - while I was talking, hang-up on me. Poor and confusing CS! And poor product: why would you not need a Voicemail from abroad?? Please explain and/or re-introduce such service!