Hazelton's Canada
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Sent wrong item, unwilling to make change or compensate. Unreasonable and uninterested in client happiness.
I ordered a celebratory champagne and chocolate covered strawberries gift basket for a coworker hundreds of miles away. I never received any email confirmation it was delivered and finally asked her if she'd ever gotten anything, which also worried me about ruining the surprise, but she said she had gotten it a few days earlier and just hadn't had a chance to say so. She thanked me for the "caramels." I said I had ordered chocolate covered strawberries, much fancier than a box of chocolates, and she said nope, it was definitely a box of chocolates, toffee or caramel or something like that. I wrote Hazelton's to ask for some kind of clarification and compensation for what was obviously a downgrade to the actual order, especially considering they didn't disclose, notify or confirm anything about it with me, including the delivery. They demanded I send photos of the item, which makes no sense since I'm the one who sent the item, not who received it, and why would I ask someone who I was sending a surprise to to please be sure and photograph it when the hundred-dollar gift I sent arrived to be sure the company hadn't deceived anyone? Not only did I get zero resolution or even acknowledgement, it took three weeks from the time I initiated the complaint, including a literal copy-and-paste of their initial unreasonable requirement that I, the sender, hundreds of miles away, provide photos of a long-gone item that they hadn't even confirmed delivery for so I couldn't even have reached out to my friend on the date of delivery to ask her to take photos, but when I finally followed to say "hello, any progress on this?" They simply refused to proceed or provide any kind of acknowledgement. I DO NOT recommend doing business with this company, whose only high-end quality seems to be the price.