Jura Watches
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SEVERE problems with inventory
SEVERE problems with inventory, think twice before purchasing!! I purchased a watch online from Jura Watches during their Black Friday sale in late November (2024) hoping to have it by Christmas. Never did I imagine that this would result in an almost 6-month long saga that only ended with me getting my money back in May! After ordering the watch and not hearing from them at all for a week (apart from a confirmation email), I got in touch regarding delivery and was told my watch would take another week. Following that week where I still didn’t get anything, I got in contact again, where I was told that the previous estimate was incorrect, and that my watch could take several months to arrive. At each subsequent time I contacted customer support (with several weeks between emails / calls), this number kept increasing. By the end, I was told it could take a year if not more(!!!). This made me so concerned I even got in contact with the manufacturer to confirm if this shop is an actual authorized retailer. Their customer service, while generally available and communicative via email and phone, is completely useless in giving any actual information regarding when they are able to deliver on the products they are selling. They simply say that they don’t know- the watch may come soon, or it may not. As a customer purchasing a luxury watch, I find this completely unacceptable. I just do not understand how this is a meaningful way to conduct business. If they cannot supply a watch, they should not sell it, or at the very least contact you to warn you regarding supply times. They did at one point offer me an alternative watch from their site instead of the one I ordered, but all they suggested were cheap, lesser watches that were already heavily discounted, presumably because it was inventory they were having a hard time getting rid of. Apart from that, no effort was made by them to make any right of the situation whatsoever. I believe the problem lies with their website, which is extremely unclear regarding which units they actually have in stock. I imagine their service for watches they have in-stock is fine, but for ones they don't, at least from my personal experience, they are very happy to take your money and then figure out the rest later, all while stringing you along. Close inspection of their website does show delivery estimates for certain out of stock watches, but in my opinion, this estimate can be interpreted as either overly optimistic or deliberately misleading. I will say that I at least did not encounter any issues receiving my refund (apart from having to wait 14 business days), but at the end of the day, I am simply disappointed. I didn’t want my money back, I wanted to have this watch and give it as a Christmas present. Hopefully my next Christmas will be better. Overall, I certainly will never shop with Jura Watches again, and I would advise anyone considering it to really think twice and see if they can purchase what they’re after basically anywhere else.