cruises.com
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Not honest about their fees at time of booking
The initial booking with Greg was good and he was helpful and friendly. During our conversation, I asked several times if there are any cancelation fees which he kept telling me no as long as I cancel before August of 2024. I have been caught in that trap before. After booking our cruise, I was contacted by the Cruise company that they had changed the itinerary and was no longer going to one of the spots I wanted to go to. After talking to my husband, I called Cruises.com and let them know the itinerary was changed and I wanted to cancel that cruise. I spoke with Desiree at ext. 33563 who was very condescending and had no empathy after she informed me, they were going to charge me 124.99 to cancel the cruise. I explained to her that this was never brought up even after I asked directly several times about a cancellation fee. She kept talking over me and her tone of voice was as if she was talking to a child. She would not let me speak to a supervisor and told me I had to call back if I wanted one. No customer service skills, rude, and could care less as long as she is getting paid. I called back and spoke to another female who was polite and advised the supervisor wouldn't even listen to the tapes unless it was a $300.00 loss or more. In today's world and with inflation, $125.00 is not a small chunk. I book way ahead of time so I can enjoy some luxuries in life. They said the $100 could go to a future booking with them but that is not an option after the way Desiree acted. The $100 is hidden in the contract you don't see until after you book with them along with another $24.99 fee.